ELP Online Workshops

Negotiation Skills

Learning objectives 

1. Why we avoid negotiating 
2. When you should think about negotiating 
3. Planning your negotiation 
4. Calculating your opening offer 
5. Leveraging different negotiation tactics 
6. How to trade Closing 
7. Determining if you should walk away

Quick Scripts for Difficult Conversations

The Quick Scripts for Difficult Conversations course is a practical and targeted program designed to provide individuals with ready-to-use scripts and strategies for navigating challenging conversations with confidence and effectiveness. This course focuses on equipping participants with the necessary tools to address sensitive topics, provide feedback, manage conflicts, and handle difficult individuals or situations. Participants will learn how to prepare for difficult conversations, choose the right words, manage emotions, actively listen, and reach mutually beneficial outcomes. Through role-plays, case studies, and interactive exercises, participants will gain practical experience in applying the provided scripts and techniques to real-life scenarios. This course is ideal for professionals who want to enhance their communication skills, build stronger relationships, and resolve conflicts constructively, both in their personal and professional lives.

Advanced Sales Mastery

The Advanced Sales Mastery course is a comprehensive program designed for experienced sales professionals seeking to elevate their skills and achieve exceptional results in today's competitive business landscape. This course focuses on advanced sales strategies, negotiation techniques, relationship building, sales cycle management, leadership, technology utilization, and ethical selling practices. Participants will engage in interactive learning activities, case studies, and practical exercises to enhance their sales acumen and drive revenue growth. This course is ideal for sales professionals aiming to excel in complex sales environments and lead high-performing teams.

Art of Assertiveness

The Art of Assertiveness course is a dynamic program designed to empower individuals with the skills and mindset to communicate confidently, express their needs, and navigate challenging situations with grace and effectiveness. This course focuses on the principles and techniques of assertiveness, teaching participants how to express themselves clearly, set boundaries, handle conflicts, and build positive relationships. Through interactive exercises, role-plays, and practical examples, participants will develop assertiveness skills that can be applied in both personal and professional settings. This course is ideal for individuals looking to enhance their communication skills, boost self-confidence, and achieve greater success in their interactions and relationships.

Art of Influencing 

The Art of Influencing course is a transformative program designed to equip individuals with the essential skills and strategies to become effective influencers and persuasive communicators. This course delves into the principles and techniques of influence, exploring the psychology behind persuasion and how to ethically apply it to achieve desired outcomes. Participants will learn the art of crafting compelling messages, utilizing persuasive techniques, building credibility, and adapting their communication style to different audiences. Through engaging activities, case studies, and real-life scenarios, participants will develop the ability to influence others positively and drive impactful change. This course is ideal for professionals looking to enhance their leadership capabilities, negotiate effectively, and make a significant impact in their personal and professional spheres.

Customer Centric Excellence

The Customer-Centric Excellence course is a comprehensive program designed to help organizations foster a customer-centric culture and deliver exceptional customer experiences. This course focuses on understanding customer needs, developing customer-centric strategies, and implementing best practices to drive customer loyalty and satisfaction. Participants will learn techniques for gathering customer insights, creating personalized experiences, resolving customer issues, and building long-lasting relationships. Through interactive discussions, case studies, and practical exercises, participants will develop the skills and mindset necessary to put customers at the center of their business operations. This course is ideal for individuals and teams responsible for customer service, sales, marketing, and business development, aiming to enhance customer satisfaction and achieve sustainable business growth.

The Handling Skip Level Meetings course is a specialized program designed to equip managers and leaders with the skills and confidence to conduct effective skip level meetings with their team members' direct reports. Skip level meetings are crucial for fostering open communication, gaining valuable insights, and building strong relationships within an organization. This course provides participants with practical techniques to navigate skip level meetings successfully, including setting clear objectives, maintaining trust and confidentiality, active listening, addressing concerns, and providing constructive feedback. Through role-plays, case studies, and interactive exercises, participants will learn how to use skip level meetings as a powerful tool to understand the organization's pulse, uncover potential issues, and drive employee engagement and development. This course is ideal for managers, leaders, and executives seeking to strengthen their leadership skills and establish a culture of transparency and collaboration within their teams.

Leading with Improvisation

The Leading with Improvisation course is a unique and dynamic program that combines the principles of improvisation with leadership development. This course focuses on equipping leaders with the skills and mindset necessary to adapt, innovate, and lead effectively in fast-paced and uncertain environments. Drawing from the techniques utilized by improvisational actors, participants will learn to think on their feet, embrace ambiguity, foster creativity, and enhance their communication and collaboration skills. Through experiential activities, improvisation exercises, and group discussions, participants will develop the ability to lead with agility, respond to unexpected challenges, inspire their teams, and create a culture of adaptability and resilience. This course is ideal for leaders at all levels who want to enhance their leadership capabilities, navigate change with confidence, and foster a culture of innovation within their organizations.

Presentation Skills

The Presentation Skills course is a dynamic program designed to empower individuals with the essential skills and techniques to deliver compelling and impactful presentations. This course focuses on developing effective communication, storytelling, and visual presentation skills to engage and influence audiences. Participants will learn strategies for structuring presentations, crafting memorable messages, enhancing non-verbal communication, managing nerves, and utilizing visual aids effectively. Through interactive exercises, practical demonstrations, and constructive feedback, participants will gain confidence in their ability to deliver persuasive presentations that inform, inspire, and drive action. This course is ideal for professionals across all industries who want to enhance their ability to deliver engaging presentations, whether to clients, colleagues, or larger audiences, and achieve greater success in their communication endeavors.