Topic outline
Situational Leadership
- Situational Leadership Session 1 Page
Situational Leadership
- Situational Leadership Session 2 Page
Conflict Management
- Conflict Management Session 3 Page
Giving & Receiving Feedback
- Giving & Receiving n Feedback Legions Session 4 Page
Giving & Receiving Feedback
- Giving & Receiving n Feedback_ Legions Session 5 Page
Art of Assertiveness
- Learning to Say No with Confidence and Grace Page
Learning Objectives
The learning objective of the course is to develop the skill of gracefully declining requests at work without negatively impacting one's career or relationships. Participants will learn how to overcome mental blocks that prevent saying no, assertively and clearly decline requests, manage emotions when facing pushback, and diffuse tension. The course will also provide guidance on how to tactfully decline requests from bosses and teammates, including sample language and scripts for real-world implementation.
- Learning to Say No Page
Module Objectives
The learning objective of the course is to develop the skill of gracefully declining requests at work without negatively impacting one's career or relationships. Participants will learn how to overcome mental blocks that prevent saying no, assertively and clearly decline requests, manage emotions when facing pushback, and diffuse tension. The course will also provide guidance on how to tactfully decline requests from bosses and teammates, including sample language and scripts for real-world implementation.
Customer Centric Excellence
- Handling Abusive Customers Page
What is the best way to handle a customer who steps into dangerous territory? What strategies will help diffuse and refocus a bad interaction, and when is it appropriate to walk away
- Creating Positive Conversations with Challenging Customers Page
What is the best way to handle a customer who steps into dangerous territory? What strategies will help diffuse and refocus a bad interaction, and when is it appropriate to walk away
Presentation Skills
- Presenting Data Effectively to Inform and Inspire Page
Module details
We all deal with data, and at some point, we all need to be able to present it effectively to others. But how can you really make an impact? How can you make sure you’re conveying the information that matters most, and that you're going to inspire your audience to action? In this course, instructor Bill Shander walks through how to plan for a data presentation: finding the story in your data, focusing on the “so what”, defining and reaching your audience, using visuals most effectively, editing your presentation, and presenting your data to an audience. Bill covers the whole gamut, from concept to execution, even including some presentation skills training.
Art of Influencing
- Practical Influencing Techniques Page
Course details
Influencing is happening in every meeting you have. Other people are influencing you, and you are influencing them. It's a vital life skill. In this course, instructor Chris Croft brings an engineer's mind to the subject. Chris presents a six-step process that you can follow in any influencing situation, with techniques that you can use at each stage, depending on the type of person you would like to influence. He explains how you can use this process to prepare for meetings and get the best from every relationship, whether at work or at home, with customers, bosses, suppliers, friends, or relatives. Chris goes over the ethics of influencing, as well. Understanding the psychology of influencing helps you to build better relationships and get better outcomes with everyone you meet.
- Influencing Others Page
From this module, you will learn
1. Name a feeling that might inhibit you from inspiration-based influence.
2. Explain how to most appropriately balance short-term and long-term results.
3. Assess why “pains and gains” is a powerful motivator.
4. List the steps of the advice influence technique.
5. Identify the first thing you do when using social proof.
Quick Scripts for Difficult Conversations
- Quick Scripts for Difficult Conversations Page
Go into delicate conversations well-prepared to say exactly what you need to say, in the best ways possible.
